TwoBirch Product Warranty
Free 1 Year Warranty
All items purchased are eligible to our free 1 year warranty.
What is Covered
- Defects due to workmanship.
- Defects due to material imperfections.
What is Not Covered
- Defects caused by normal wear and tear.
- Jewelry that has been damaged as a result of excessive or abusive treatment.
- Repairs or work performed by any other jeweler will void this warranty.
- Theft, loss, or loss of stones.
Extended 3 Year Warranty - $60
What is Covered
- Defects due to workmanship.
- Defects due to material imperfections.
- Defects caused by normal wear and tear.
Services Included
- Inspection, cleaning and refurbish twice throughout the warranty.
- Sizing (including eternity rings).
- Replacement of missing stones (up to 1/4 carat).
- Ring Guard connector bar repairs.
- Adjustments of ring enhancers to fit your ring.
- Replacement of broken or worn prongs.
- Repair or remaking of worn channels.
- Clasp repair or replacement.
- Chain repair or replacement.
- Earring back and post repair or replacement.
What is Not Covered
- Jewelry that has been damaged as a result of excessive or abusive treatment.
- Repairs or works performed by any other jeweler will void this warranty.
- Theft, loss, or loss of stones over 1/4 carat.
- Return shipping is not covered by this plan.
For help or inquiries, please contact us. Call 1-800-232-0386 or e-mail us: support@twobirch.com.